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Online Banking FAQs
Features | FAQs |
| Q. How do I use Basin Express? |
| A. After you enter your PIN number on the first screen of Basin Express, you will be shown a list of your accounts and the balance in each. If you want more detail, or want to carry out a transaction, just select the function from the pull down menu for the account you are interested in. Any additional pages will have drop down menus on them that lead you through your transaction. |
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| Q. How secure is Basin Express banking? |
| A. We use the latest encoding technology to ensure that your private information cannot be intercepted. Encryption is a way to rewrite something in code, which can be decoded later with the right "key". When you request information about your accounts, the request is sent encrypted to Basin State Bank. We decode your request and send the requested information back to you in an encrypted format. When you receive the information, it is decoded so that you can read it. As always, if you notice any suspicious or unusual activity related to any of your accounts, contact us immediately at info@basinstatebank.com. |
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| Q. What happens if I don’t log off of the system? |
| A. Basin Express has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using Basin Express, you will have to log in again to resume banking. |
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| Q. What happens if I forget my Basin Express PIN? |
| A. You are allowed 3 attempts to enter your PIN. On the third attempt, if invalid, you will be locked out of the system. Immediate access may be regained by emailing the Basin Express administrator at info@basinstatebank.com during regular business hours, Monday through Friday 8:00 a.m. through 5:00 p.m. MST. |
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| Q. When will transfers show in my account? |
| A. The transfer cut-off time for current day’s business is 6:00 p.m. EST. Any transfers made after this time may not be transacted until the next business day. |
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| Q. How do I add or delete accounts to my existing Basin Express relationship? |
| A. Contact info@basinstatebank.com or use our Basin Express maintenance form or by visiting one of our branch offices. You must be an authorized signer on the account. |
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| Q. How much does Basin Express cost and when will I be charged for the service? |
| A. The Basin Express is free to our customers. |
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| Q. How many statements can I see online? |
| A. You will be able to access and print your current transactions, since your last statement, as well as the statement dates shown on the Statement/Notice screen. The statement file will begin to build from the date that you sign up for Basin Express. |
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| Q. What if I get an error message? |
| A. If you get an error message please make a note of the message, the error number and the time. Then simply email our Basin Express Administrator at info@basinstatebank.com and we will make every effort to resolve the issue as soon as possible. |
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| Q. Who do I contact if I have a question or problem with Basin Express? |
| A. If you are having any problems with Basin Express or notice a discrepancy in your account, use the Email function to send a message to our Basin Express Administrator. A representative will contact you via email as soon as possible. If you would rather talk to a Customer Service Representative, please contact our main branch office at (406) 566-2238 during regular business hours, Monday through Friday 8:00 AM. through 5:00 p.m. MST. |
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| Q. What kind of browser do I need to have? |
| A. Basin Express supports Netscape Navigator 4.7 and higher, and Microsoft Internet Explorer 3.02 and higher. AOL and other browsers need to verify that your version supports SSL encryption. For added security, we recommend that you download the latest browser version, which supports 128-bit encryption. Attention AOL users: You can download the most current version from your AOL access page. |
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| Q. How do I know if my browser utilizes 128-bit encryption? |
| A. You will need to check your security preferences within your browser software. Each browser is different. Click on the "Test Browser" button located on the Basin Express login page to determine what browser and version you’re using. From this you will learn what your browser’s encryption strength is and what upgrade is recommended. |
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